Terms and Conditions
These General Terms and Conditions (GTC) govern the relationship between the seller, the company HG Sport s.r.o. (hereinafter the "Seller") and customers of HG Sport s.r.o. (hereinafter the “Buyer(s)”). The Buyer is obliged to get acquainted with Warranty Claim Policy and General Terms and Conditions of Sale before ordering any goods from HG Sport.
HG Sport s.r.o., located in Zborovska 60, 150 00 Prague, is a company registered at Registration Court in Prague as a trading company focused both on wholesale and retail of sport equipment.
End User – at the initial stage of business relationship the End User will hand over to the Seller its contact data necessary for execution of the order, or any additional data the Buyer wants to appear in the bill of sale.
Legal obligations between the Seller and the Buyer not specified in these GTC are governed by the Civil Code Act No. 40/1964 Coll.
Dealer – at the initial stage of business relationship the End User will hand over to the Seller the documents related to legal facts pertaining entrepreneurs (copy of Trade Register Entry, valid Trade Authorization, VAT registration ). Distributor is obliged to continuously update these data.
Legal obligations between the Seller and the Buyer not specified in these GTC or in any Contract between the Seller and the Buyer are governed by the Commercial Code Act No. 513/1991 Coll.
Individual contract with the Buyer supersedes the General business Terms and Conditions.
The Buyer is aware of the fact that by buying the products offered by the Seller he gets no right to use registered marks, business names, company’s logos or patents of the Seller or other firms, unless it is agreed otherwise by a special contract.
II. Confidentiality and protection of information
Seller declares that all personal data are confidential and will only be used for the execution of the contract with the Buyer and these data will not be made public nor provided to third parties etc. with the exception of data needed for transportation of the goods or the method of payment concerning the goods ordered (use of name and shipping address)
III. Opening hours
Mo - Fr: 08:00 - 18:00
IV. Price lists
The Seller reserves the right to change prices at any time during the week without previous notice. The on-line e-shop prices are always up-to-date.
In case a dealer is eligible for wholesale prices, the pricelist can be acquired by contacting our office by firstname.lastname@example.org
V. Price categories
All prices are fixed. The Buyer is classified by the Seller according to Section I. of the GTC.
VI. Order processing
Buyer will get the goods for the price valid in time of the order. In case the ordered goods are goods on special order or goods, which are not available in stock, the Seller will confirm to the Buyer by phone/e-mail the price and the date of delivery. The Seller is entitled to change this price in view of actual situation on the market and depending on the foreign currency exchange rate development. If the Buyer does not agree with such a change he has an option to cancel the order.
Orders can be placed in the following ways:
- by means of electronic shop (hereinafter “e-shop“)
- by email on address email@example.com
- by fax
- by telephone
Seller recommends to the buyers to make their orders via electronic shop or in writing (e-mail, fax) and to state the following data:
- commercial name and the seat of Buyer
- commercial ID number and tax ID number, if registered as VAT payer
- code and description of goods ad showed in price list
- unit price of goods ordered
- method of shipment
- shipping address
- signature of a person entitled to order goods
- all other data that buyer considers important
VII. Withdrawal from the Contract – only for end users
(does not apply for partners with valid dealer contract)
If the Buyer can not return the goods in its original condition or their value has been already lowered (the goods were used), the Buyer is obliged to make a financial compensation to the Seller in accordance with the stipulation of § 458 Coll. 1 the Civil Code – in practice it is done by in the form of set-off against the sales price. The sales price is paid back to the Buyer reduced by the respective amount.
Withdrawal from contract in case that the Buyer did not collect the goods personally in the Sellers retail shop (goods were delivered via parcel service):
According to Act No. 367/2000 of 14th September 2000, the Buyer has the right to withdraw from the contract within 14 days from the date of delivery provided he did not order the goods personally and it were delivered via forwarder. If the Buyer decides to withdraw from the contract within this time limit, he must meet the conditions listed below:
a) To send a letter (preferably by e-mail) with the text: „As for my part I wish to withdraw from the contract dated DD.MM.YEAR ( Invoice number) and I request for the sales price to be refunded at the bank account number:…………………...“. Date and signature.
b) To deliver the goods on the Sellers address with a copy of the above mentioned letter enclosed.
c) Goods sent and delivered on the Sellers address must be in original packaging, undamaged, complete (including accessories, warranty certificate, manual, etc.) and with a copy of the bill of sale. Do not send goods on cash collection delivery basis – it will not be accepted. We recommend you to insure the goods. If any of the above conditions are not adhered to, the Seller has the right to reject the returned goods or reduce the value for which the goods will be accepted back.
d) The possibility of withdrawing from the contract does not apply to I) delivery of goods or services the price of which depends on financial market fluctuations not controlled by the Seller; II) delivery of goods which was modified upon the Buyer’s request or goods ordered specially and specifically upon the Buyers request which was not available on stock at the time of the order; III) delivery of Consumable goods (for example: image, sound and data carriers, consumable material, data media, refill kits and other goods which when used, part of their value is consumed and its impossible to return them to their original condition) In case of mobile phones this returns guarantee applies on individually purchased items only.
e) If all the above conditions for returning of goods are met your money for the goods will be send by a bank transfer on your account in 30 days after the goods have been received by HG Sport at the latest. Cash refund or Postal payment order is not accepted.
f) In case some of the above mentioned conditions is not fulfilled we can’t accept the withdrawal from contract and the goods will be returned to the Buyer on the Buyer‘s expense. The Seller is entitled to charge the Buyer with additional expenses incurred.
VIII. Payment Terms
a) Cash payment at the cash desk
b) payment by money transfer (bank payment order)
c) internet bank money transfer order
d) Postal cash collection on delivery payment
IX. Terms of delivery
Personal pickup: Goods can be collected only by a person authorized by the owner of the company or by a company statutory organ member. This person must sufficiently identify himself with a valid identity card or with a valid passport.
Delivery through a shipping company: Goods can be sent to the Buyer by a shipping company DPD or PLL. In case the order is placed and accepted by 6:00PM, the shipping company guarantees the delivery of the shipment anywhere in the Czech Republic within 24 hours. The price of transportation is set in current price list valid for the day of order.
For shipments to other countries than Czech and Slovak republic, the shipping rates will be offered individually and the Buyer will be contacted by email about possible shipping options within 24 hours of submitting the order.
Delivery by courier service (only in Prague): It applies for orders placed by 6:00PM of any work day. The goods will be delivered in the area of Prague in 5 hours from confirmation of the order by the Seller. The price of courier service is set in current price list valid for the day of order.
Before accepting the shipment from the forwarder the Buyer is obliged to check the state and condition of shipment (number of packages, damage of box) as per the accompanying delivery note and to refuse to accept incomplete or damaged shipment. Damaged or incomplete shipment must be reported without any delay. Damage Protocol has to be signed with the forwarder and sent via fax or e-mail to the Seller. If the Buyer accepts the shipment by signing the documents of the forwarder, he has no right to make a subsequent warranty claim on the damaged or incomplete shipment.
Conditions of warranty on goods are governed by Sellers Warranty Claim Policy and by legal regulations in force in the Czech Republic.
XI. Final provisions
These General Terms and Conditions are effective as of 1.3.2004 and supersede all previous provisions and practices. The Seller reserves the right to change these General Terms and Conditions without previous notice.
These business terms are set in accordance with and are governed by Act No. 40/1964 Coll. Civil Code,
as amended by Act No. 136/2002 Coll. And Act No. 320/2002 Coll.,
further Act. No. 634/1992.